FYI: survey results--eofy97 (evals), 2001 (attendance q's)

[Wanda Hill]

All,

In looking over the board meeting minutes, I noticed the item about "- 
Membership survey - a kind of 'customer satisfaction' survey to find out 
what's important to the members," reminding me that the topic surfaced at 
the board meeting 3/21.

I'm attaching a couple of files that pertain to data collection I did a few 
years ago pertaining to STC attendance. They are a snapshot of the times 
then, but might have helpful information these days.

The file--STCsurvfdbk2001mar13.pdf--had to do with low attendance figures 
around late 2000 to early 2001 (about 10% of membership at any given 
meeting). The survey asked for checking off reasons of why not attending 
and request for suggestions. Maybe questions that were asked at that time 
might help in formulation of the upcoming customer satisfaction survey.

The file--96-97YE2.DOC--had to do with my collecting evaluation forms and 
putting the data together at the end of FY97. It gives a window to how 
attendee respondents rated the meetings for FY97. Items were rated from 5 
(best) to 0 (worst) for chapter meeting segments: networking, roundtable, 
business, and program.

Wanda 
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