FWD: STC Hospitality info

[Wanda Hill]

The info below will be of special interest to Outreach, Hospitality, and 
Treasurer. The rest of admin should also be aware of upcoming and potential 
financial impact to our chapter. Fwd from the catering coordinator for the 
chapter meetings--

>From: "Erica H Douma" <Erica.Douma at austin.utexas.edu>
>
>Dear Wanda,
>
>Thanks to our valued customers, The Commons Conference Center has had a 
>very rewarding and successful year.  We have completed renovating almost 
>all meeting rooms, added ergonomic, comfortable seating, renovated and 
>upgraded the quality of the Commons Café and upgraded our coffee to 
>Seattle s Best!
>
>These changes have contributed to the popularity of the Commons Conference 
>Center.  As a result, we have had to revisit a couple of our operating 
>practices: room cancellation policy and room fee structure.
>
>Our cancellation policy has been very liberal.  Currently customers have 
>the ability to reserve a room years in advance without a financial 
>commitment. This practice reduces the availability of rooms for customers 
>who are ready to make a firm commitment.  Furthermore, our fee structure 
>continues to be optimal and has not been changed in the last two years.
>
>Effective May 1, 2006, once a program is in RESERVED status; our new 
>cancellation policy is as follows:
>
>·        0-30 days before the program start date                  100% of 
>room charges
>·       31-90 days before the program start date                50% of 
>room charges
>·       91-364 days before the program start date      30% of room charges
>·       365+ 
>        No Charge
>
>This change will affect all future programs that are currently on RESERVED 
>status.   Please review your RESERVED programs between now and May 1st and 
>make changes accordingly.
>
>Effective September 1, 2006, we will increase our room fees up to 
>10%.  The good news is that in some cases, we have decreased the price of 
>certain rooms due to changes in capacity.
>
>Our goal is to be more available to customers, maintain our quality 
>standards and provide you with the finest, customer focused conference 
>facility in the area.  Please do not hesitate to contact.
>
>Regards,
>
>Alicia Bogart, Director
>
>Molly Anderson, Conference Manager
>
>
>  image00126.jpg
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