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Mon Jun 9 15:21:18 MDT 2008

light take a left on to Braker Lane. Continue through the light at
Braker and Jollyville Road (Braker Lane turns into Morado Circle). BMC
Software is located at the corner of Braker and Jollyville Road. Take
the 3rd driveway and park in front of Building V and check in with the
Security Guard.=20
More Information about Dr. JoAnn Hackos=20
Dr. JoAnn Hackos is President of Comtech Services, a content-management
and information-design firm based in Denver, which she founded in 1978.
She directs the Center for Information-Development Management (CIDM), a
membership organization focused on content-management and
information-development best practices. Dr. Hackos is called upon by
corporate executives worldwide to consult on strategies for content
management, information design and development, organizational
management, customer studies, information architecture, and tools and
technology selection.
For more than 25 years, Dr. Hackos has addressed audiences
internationally on subjects ranging from content management, project
management, structured writing and minimal information products,
usability studies, and online and Web-based information to managing the
information design and development process. Her seminars are dedicated
to enhancing the practices and products that will best promote customer
satisfaction and increase productivity.
She has authored Content Management for Dynamic Web Delivery (Wiley
2002), Managing Your Documentation Projects (Wiley 1994), Standards for
Online Communication (Wiley 1997), and co-authored with Ginny Redish
User and Task Analysis for Interface Design (Wiley 1998). JoAnn is a
Fellow and Past President of the International Society for Technical
Communication (STC). She is a founder with IBM of the OASIS Technical
Committee for the DITA standard (Darwin Information Typing
Architecture).=20
Recent clients include The International Monetary Fund, The Board of
Governors of the Federal Reserve, Siemens Medical, Hewlett-Packard, The
American Red Cross, Network Appliance, Varian Oncology Systems, Kone
Elevators and Escalators, Dell Computer, Cadence Design Systems, SAP,
Avaya, Lucent Technologies, Nokia, Motorola, Nortel, Federal Express,
Compaq Computer, and more.
More Information about Structured Writing for Single Sourcing Workshop=20
STRUCTURED WRITING FOR SINGLE SOURCING
<http://www.comtech-serv.com/workshops/singlesource.shtml> A JoAnn
Hackos Workshop

January 25-26, 2006
Austin, TX
Instructor: JoAnn Hackos=20
How do I write modular content without knowing the context in which
modules will be presented? What information types do we need to use for
our content? Is it possible to have too many different information
types? Will I lose my creativity if I just write modules instead of
creating an entire book or help system?
These and more questions occur every time I talk about
content-management and single-source strategies to an audience of
writers, editors, and managers. Everyone wants to understand what it
will be like to write in a content-management environment. People who
are willing to embrace a new way of working want to know what to expect.
Those anxious to expand their career options want to learn what the new
options are all about. They are prepared to take on new roles like
information architect and repository manager, once they understand what
the new roles are.
Structured writing gets closer to the decisions that writers, editors,
and project managers need to make. The emphasis is on your own
materials-with much hands-on participation. From information types
through content units, you discuss with teammates and other attendees
what the best solutions might be. You tackle granularity and semantic
markup, as well as the implications of XML.
If you want to understand how your job is changing and how to respond
creatively, join me in this two-day workshop.

JoAnn Hackos, PhD=20

Workshop Details=20
WHEN: January 25-26, 2006, 8:30 AM to 4:30 PM
HOST: Advanced Solutions International, Inc. <http://www.advsol.com/>=20
FEE: $925
FEE DISCOUNT: New "2 for 1" discount for CIDM members! For details visit
http://www.comtech-serv.com/workshops/register.shtml
BOOK: This workshop now includes a complementary copy of JoAnn Hackos's
Content Management for Dynamic Web Delivery book.
TO REGISTER: Online at
http://www.comtech-serv.com/workshops/register.shtml or by phone at
303-232-7586
INSTRUCTOR: JoAnn Hackos
REFUNDS/CANCELLATIONS: See our policy at
http://www.comtech-serv.com/workshops/register.shtml#policy
<http://www.comtech-serv.com/workshops/register.shtml>=20
There are only 25 seats available to ensure that you receive
individualized attention. Don't procrastinate!
After registration, you will receive a confirmation message with travel
instructions via email.=20
Who should attend?=20
This workshop is meant for those who need to implement structured
documentation:=20
*	Writers=20
*	Editors=20
*	Information architects=20
*	Managers=20
You'll learn how to:=20
*	Understand the importance of having a comprehensive Information
Model with an integrated user model to meet customer needs=20
*	Revise an Information Model to make it a usable tool for the
entire life cycle of the project=20
*	Integrate information about users into the Information Model
using the User Profile Matrices and other user modeling tools=20
*	Apply the user model to make well-targeted decisions about
information types and content units, writing the content units, and
writing variations=20
*	Apply minimalist principles throughout the
information-development process=20
*	Decide what information types are needed to support the
Information Model, such as procedures, processes, conceptual overviews,
and so on=20
*	Develop standard information types for each type of information
that users require=20
*	Create standard content units for each information type=20
*	Learn to write content units consistently and ensure that the
content is appropriate and well written=20
*	Create standard authoring templates to produce the information
types=20
*	Learn to write variations of content units depending upon the
single-source dimensions selected=20
*	Learn to tag the variations with metadata tags so that
information can be located for reuse and unique information can be
delivered to user communities=20
For more information, visit
http://www.comtech-serv.com/workshops/singlesource.shtml.=20
Comtech Services Inc., 710 Kipling Street, Suite 400, Denver, Colorado
80215 USA
+1-303-232-7586
(c) 2005 by Comtech Services Inc., All rights reserved.=20
Wendy Shepperd=20
BMC Software=20
Information Development, Manager=20
office 512-340-6549=20

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6.0.6603.0">
<TITLE>Announcing CTDUG 1/25/06: Featuring Dr. JoAnn Hackos</TITLE>
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<BODY>

Please mark your calendars and plan to =
join us for the CTDUG meeting on January 25, 2006. I am pleased to =
announce that Dr. JoAnn Hackos will lead a discussion about =
moving from books to topic-oriented writing! JoAnn will be in Austin =
that week teaching a structured writing course. More details about the =
full course are included at the end of this email.

The Central =
Texas DITA Users Group (CTDUG) was formed in October to =
share and advance knowledge and adoption of DITA in the central Texas =
region. =
DITA stands for Darwin Information Typing =
Architecture. DITA is an XML-based, =
end-to-end architecture for authoring, producing, and delivering =
technical information. This architecture consists of a set of design =
principles for creating &quot;information-typed&quot; modules at a topic =
level and for using that content in delivery modes such as online help =
and product support portals on the Web.

Moving =
from Books to Topics-oriented Writing 
Dr. JoAnn T. Hackos 
Comtech Services Inc. 
710 Kipling Street, Suite 400 
Denver, CO 80215 
303-232-7586 
joann.hackos at comtech-serv.com 
Books, no doubt, =
will always be with us. As an omnivorous reader of print books, I expect =
no changes in the medium in my lifetime. However, I would argue that =
technical information supporting the proper use and maintenance of =
products appears in book form simply for ease of packaging. Customers =
rarely read them from beginning to end, instead selecting small sections =
to address immediate questions. =

The move toward =
topic-oriented writing is not new for technical information. Technical =
manuals have contained procedural topics for nearly 150 years. However, =
DITA (Darwin Information Typing Architecture), accompanied by content =
management solutions, facilitates topic-oriented writing and presents =
new opportunities for conveying information to our customers. Topics =
lend themselves to the flexibility required of multiple media and =
present opportunities for reuse that increase efficiency and decrease =
cost.

In this address, Dr. =
Hackos discusses the benefits of a DITA-based, topic-oriented approach =
and describes the components of the DITA architecture and how it =
facilitates the development of technical information.

Meeting =
Details 
What: Central =
Texas DITA Users (CTDUG) Group meeting 
When: Wednesday =
January 25, 2006 7:00 - 9:00 pm Central 
Where: BMC =
Software - Executive Briefing Center 
<UL><UL><UL><UL><UL><UL><UL><UL><UL>
10431 Morado Circle 
Office Building: 5 
Austin, Texas (TX)78759 
</UL></UL></UL></UL></UL></UL></UL></UL></UL>
Who: All are welcome. The =
meeting is free of charge. No previous knowledge or membership is =
required. 
Agenda 
7:00-7:30 Networking and Food (please plan =
to chip in for delivery or bring your own dinner) 
7:30-8:30 Speaker - Dr. JoAnn Hackos, =
&quot;Moving from Books to Topic-oriented Writing&quot; 
8:30-9:00 Q&amp;A

<BR><B><FONT SIZE=3D2 FACE=3D"Arial">Directions:</FONT></B><BR>
<A =
HREF=3D"http://maps.google.com/maps?q=3D10431+Morado+Cir+Austin,+TX+78759=
-5637&amp;spn=3D0.014839,0.031760"><U><FONT COLOR=3D"#0000FF" =
FACE=3D"Times New Roman">&amp;&amp;&amp;</FONT><FONT COLOR=3D"#0000FF" =
SIZE=3D2 =
FACE=3D"Arial">http://maps.google.com/maps?q=3D10431+Morado+Cir+Austin,+T=
X+78759-5637&amp;spn=3D0.014839,0.031760</FONT></U></A><BR>
<FONT SIZE=3D2 FACE=3D"Arial">&amp;iwloc=3DA&amp;hl=3Den</FONT><FONT =
FACE=3D"Times New Roman"><BR>
</FONT><FONT SIZE=3D2 FACE=3D"Arial">From MoPac or IH-35 Take 183 North. =
Take the Braker Lane exit. At the light take a left on to Braker Lane. =
Continue through the light at Braker and Jollyville Road (Braker Lane =
turns into Morado Circle). BMC Software is located at the corner of =
Braker and Jollyville Road. Take the 3rd driveway and park in front of =
Building V and check in with the Security Guard.</FONT><FONT =
FACE=3D"Times New Roman"> </FONT></P>

More Information about Dr. =
JoAnn Hackos

Dr. JoAnn Hackos is =
President of Comtech Services, a content-management and =
information-design firm based in Denver, which she founded in 1978. She =
directs the Center for Information-Development Management (CIDM), a =
membership organization focused on content-management and =
information-development best practices. Dr. Hackos is called upon by =
corporate executives worldwide to consult on strategies for content =
management, information design and development, organizational =
management, customer studies, information architecture, and tools and =
technology selection.

For more than 25 years, Dr. =
Hackos has addressed audiences internationally on subjects ranging from =
content management, project management, structured writing and minimal =
information products, usability studies, and online and Web-based =
information to managing the information design and development process. =
Her seminars are dedicated to enhancing the practices and products that =
will best promote customer satisfaction and increase =
productivity.

She has authored Content =
Management for Dynamic Web Delivery (Wiley 2002), Managing Your =
Documentation Projects (Wiley 1994), Standards for Online =
Communication (Wiley 1997), and co-authored with Ginny Redish =
User and Task Analysis for Interface Design (Wiley 1998). JoAnn is a =
Fellow and Past President of the International Society for Technical =
Communication (STC). She is a founder with IBM of the OASIS Technical =
Committee for the DITA standard (Darwin Information Typing =
Architecture).

<P><FONT COLOR=3D"#000000" FACE=3D"Palatino">Recent clients include The =
International Monetary Fund, The Board of Governors of the Federal =
Reserve, Siemens Medical, Hewlett-Packard, The American Red Cross, =
Network Appliance, Varian Oncology Systems, Kone Elevators and =
Escalators, Dell Computer, Cadence Design Systems, SAP, Avaya, Lucent =
Technologies, Nokia, Motorola, Nortel, Federal Express, Compaq Computer, =
and more.</FONT></P>

<P><B><FONT SIZE=3D5 FACE=3D"Times New Roman">More Information about =
Structured Writing for Single Sourcing Workshop</FONT></B><FONT =
FACE=3D"Times New Roman"> </FONT>

<A =
HREF=3D"http://www.comtech-serv.com/workshops/singlesource.shtml"><FON=
T COLOR=3D"#0000FF" FACE=3D"Times New Roman">STRUCTURED WRITING FOR =
SINGLE SOURCING</A> =
A JoAnn Hackos Workshop 
 
January 25&#8211;26, =
2006 
Austin, TX 
Instructor: JoAnn Hackos 
How do I write modular content without knowing the context in which =
modules will be presented? What information types do we need to use for =
our content? Is it possible to have too many different information =
types? Will I lose my creativity if I just write modules instead of =
creating an entire book or help system?

These and more questions occur every =
time I talk about content-management and single-source strategies to an =
audience of writers, editors, and managers. Everyone wants to understand =
what it will be like to write in a content-management environment. =
People who are willing to embrace a new way of working want to know what =
to expect. Those anxious to expand their career options want to learn =
what the new options are all about. They are prepared to take on new =
roles like information architect and repository manager, once they =
understand what the new roles are.

Structured writing gets closer to the =
decisions that writers, editors, and project managers need to make. The =
emphasis is on your own materials&#8212;with much =
hands-on participation. From information types through content units, =
you discuss with teammates and other attendees what the best solutions =
might be. You tackle granularity and semantic markup, as well as the =
implications of XML.

<P><FONT FACE=3D"Times New Roman">If you want to understand how your job =
is changing and how to respond creatively, join me in this two-day =
workshop.<BR>
<BR>
JoAnn Hackos, PhD<BR>
<BR>
</FONT><B><FONT SIZE=3D4 FACE=3D"Times New Roman">Workshop =
Details</FONT></B><FONT FACE=3D"Times New Roman"><BR>
</FONT><B><FONT FACE=3D"Times New Roman">WHEN:</FONT></B><FONT =
FACE=3D"Times New Roman"> January 25</FONT><FONT =
FACE=3D"Tahoma">&#8211;</FONT><FONT FACE=3D"Times New Roman">26, 2006, =
8:30 AM to 4:30 PM<BR>
</FONT><B><FONT FACE=3D"Times New Roman">HOST:</FONT></B><FONT =
FACE=3D"Times New Roman"> </FONT><A =
HREF=3D"http://www.advsol.com/"><U><FONT COLOR=3D"#0000FF" FACE=3D"Times =
New Roman">Advanced Solutions International, Inc.</FONT></U></A><BR>
<B><FONT FACE=3D"Times New Roman">FEE:</FONT></B><FONT FACE=3D"Times New =
Roman"> $925<BR>
</FONT><B><FONT FACE=3D"Times New Roman">FEE DISCOUNT:</FONT></B><FONT =
FACE=3D"Times New Roman"> New</FONT><B><FONT FACE=3D"Times New Roman"> =
&quot;2 for 1&quot;</FONT></B><FONT FACE=3D"Times New Roman"> discount =
for CIDM members! For details visit </FONT><A =
HREF=3D"http://www.comtech-serv.com/workshops/register.shtml"><U><FONT =
COLOR=3D"#0000FF" FACE=3D"Times New =
Roman">http://www.comtech-serv.com/workshops/register.shtml</FONT></U></A=
><BR>
<B><FONT FACE=3D"Times New Roman">BOOK:</FONT></B><FONT FACE=3D"Times =
New Roman"> This workshop now includes a complementary copy of JoAnn =
Hackos's</FONT><B></B><B><I><FONT FACE=3D"Times New Roman"> Content =
Management for Dynamic Web Delivery</FONT></I></B><I></I><FONT =
FACE=3D"Times New Roman"> book.<BR>
</FONT><B><FONT FACE=3D"Times New Roman">TO REGISTER:</FONT></B><FONT =
FACE=3D"Times New Roman"> Online at </FONT><A =
HREF=3D"http://www.comtech-serv.com/workshops/register.shtml"><U><FONT =
COLOR=3D"#0000FF" FACE=3D"Times New =
Roman">http://www.comtech-serv.com/workshops/register.shtml</FONT></U></A=
><FONT FACE=3D"Times New Roman"> or by phone at 303-232-7586<BR>
</FONT><B><FONT FACE=3D"Times New Roman">INSTRUCTOR:</FONT></B><FONT =
FACE=3D"Times New Roman"> JoAnn Hackos<BR>
</FONT><B><FONT FACE=3D"Times New =
Roman">REFUNDS/CANCELLATIONS:</FONT></B><FONT FACE=3D"Times New Roman"> =
See our policy at </FONT><A =
HREF=3D"http://www.comtech-serv.com/workshops/register.shtml"><U><FONT =
COLOR=3D"#0000FF" FACE=3D"Times New =
Roman">http://www.comtech-serv.com/workshops/register.shtml#policy</FONT>=
</U></A><BR>
<FONT FACE=3D"Times New Roman">There are only 25 seats available to =
ensure that you receive individualized attention. Don't =
procrastinate!<BR>
After registration, you will receive a confirmation message with travel =
instructions via email.<BR>
</FONT><B><FONT SIZE=3D4 FACE=3D"Times New Roman">Who should =
attend?</FONT></B><FONT FACE=3D"Times New Roman"><BR>
This workshop is meant for those who need to implement structured =
documentation: </FONT>
<UL><UL><UL>
<UL>
<LI><FONT FACE=3D"Times New Roman">Writers </FONT></LI>

<LI><FONT FACE=3D"Times New Roman">Editors </FONT></LI>

<LI><FONT FACE=3D"Times New Roman">Information architects </FONT></LI>

<LI><FONT FACE=3D"Times New Roman">Managers </FONT></LI>
</UL></UL></UL></UL>
<P><B><FONT SIZE=3D4 FACE=3D"Times New Roman">You'll learn how =
to:</FONT></B><FONT FACE=3D"Times New Roman"> </FONT>
<UL><UL><UL>
<UL>
<LI><FONT FACE=3D"Times New Roman">Understand the importance of having a =
comprehensive Information Model with an integrated user model to meet =
customer needs </FONT></LI>

<LI><FONT FACE=3D"Times New Roman">Revise an Information Model to make =
it a usable tool for the entire life cycle of the project </FONT></LI>

<LI><FONT FACE=3D"Times New Roman">Integrate information about users =
into the Information Model using the User Profile Matrices and other =
user modeling tools </FONT></LI>

<LI><FONT FACE=3D"Times New Roman">Apply the user model to make =
well-targeted decisions about information types and content units, =
writing the content units, and writing variations </FONT></LI>

<LI><FONT FACE=3D"Times New Roman">Apply minimalist principles =
throughout the information-development process </FONT></LI>

<LI><FONT FACE=3D"Times New Roman">Decide what information types are =
needed to support the Information Model, such as procedures, processes, =
conceptual overviews, and so on </FONT></LI>

<LI><FONT FACE=3D"Times New Roman">Develop standard information types =
for each type of information that users require </FONT></LI>

<LI><FONT FACE=3D"Times New Roman">Create standard content units for =
each information type </FONT></LI>

<LI><FONT FACE=3D"Times New Roman">Learn to write content units =
consistently and ensure that the content is appropriate and well written =
</FONT></LI>

<LI><FONT FACE=3D"Times New Roman">Create standard authoring templates =
to produce the information types </FONT></LI>

<LI><FONT FACE=3D"Times New Roman">Learn to write variations of content =
units depending upon the<BR>
single-source dimensions selected </FONT></LI>

<LI><FONT FACE=3D"Times New Roman">Learn to tag the variations with =
metadata tags so that information can be located for reuse and unique =
information can be delivered to user communities </FONT></LI>
</UL></UL></UL></UL>
<P><FONT FACE=3D"Times New Roman">For more information, visit </FONT><A =
HREF=3D"http://www.comtech-serv.com/workshops/singlesource.shtml"><U><FON=
T COLOR=3D"#0000FF" FACE=3D"Times New =
Roman">http://www.comtech-serv.com/workshops/singlesource.shtml</FONT></U=
></A><FONT FACE=3D"Times New Roman">.<BR>
</FONT><B><FONT FACE=3D"Times New Roman">Comtech Services Inc., 710 =
Kipling Street, Suite 400, Denver, Colorado 80215 USA<BR>
+1-303-232-7586</FONT></B><BR>
<FONT FACE=3D"Times New Roman">&copy; 2005 by Comtech Services Inc., All =
rights reserved. </FONT>

<BR><B><FONT COLOR=3D"#008080" SIZE=3D2 FACE=3D"Arial">Wendy =
Shepperd</FONT></B><FONT FACE=3D"Times New Roman"><BR>
</FONT><FONT COLOR=3D"#808080" SIZE=3D2 FACE=3D"Arial">BMC =
Software</FONT><FONT FACE=3D"Times New Roman"><BR>
</FONT><FONT COLOR=3D"#808080" SIZE=3D2 FACE=3D"Arial">Information =
Development, Manager</FONT><FONT FACE=3D"Times New Roman"><BR>
</FONT><FONT COLOR=3D"#808080" SIZE=3D2 FACE=3D"Arial">office =
512-340-6549</FONT><FONT FACE=3D"Times New Roman"> </FONT>
</P>

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