[STC-Austin-general] Help Systems, Delivery and Tools Questions

[Susan Million]

Hi All,

 

This is my first-time posting to the list, but I read the list every day,
and I see how helpful you've been to others!!! 

 

In your experience are companies moving away from application-integrated
help systems to server-based help? For example, server-based help resides on
the company's web server and is not installed locally. (Think of the last
time you went looking for help on a Windows product. Their help links take
you to an MS support page located somewhere on their Support site.) With
application-integrated help, the help system is installed locally when you
install the software. So are you aware of a trend with moving towards
server-based help systems vs. application-based help systems?

 

Some general tools questions:

 

What are people using these days to create HTML help systems?  Is anyone
using RoboHelp, and what do they think of it these days?

 

Does anyone know of a good website where several of the most popular tools
are rated or compared?

 

I've had my head buried in the "AuthorIT sand" for the last 4 years!

 

Thanks in advance! 

Susan Million

Smillion1 at austin.rr.com

 

 

 

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