Agile methodologies for discovering user needs

[Duane Degler]

Oliver,
 
That's a pretty small box your project has put around you! What type of
project is it? What sort of environment, users, and organization? Who's on
the team or available?
 
In your kind of situation, I often reach out to anyone internally who has
direct contact with users. For example, customer service reps, help desk
people, implementation specialists, even (gasp) salespeople. They hear the
conversations/stories and have some sense of the situations users face.
 
Also, what about existing data - user e-mails or feedback, web metrics that
might show patterns of where people get stuck or avoid problem interactions,
etc.
 
Just a few thoughts. I hope that helps.
 
Duane Degler
 
 



  _____  

From: bounce-stcusesig_l-186288 at lists.stc.org
[mailto:bounce-stcusesig_l-186288 at lists.stc.org] On Behalf Of oliver green
Sent: Saturday, February 16, 2008 7:06 AM
To: STC Usability SIG discussions
Subject: [stcusesig_l] Agile methodologies for discovering user needs


Hi All, 

We are in the discovery phase of the project, where we have absolutely no
idea what the user needs are. There is limited time and resources this we
cant conduct ethnographic studies. What would be the best set of "agile"
methodologies that can be used to start the process? 

Thanks,
Oliver --- You are currently subscribed to stcusesig_l as:
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