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left (north) at the light at S. Park Place Blvd, across the street from
the Clearwater Mall.
VeriFone is located one block ahead on your left in a two-story,
cream-colored building. Go around to the north side of the building (the
same side as the duck pond). Enter by the clear glass door on that side.

Biography: A former Puget Sound STC Chapter president, John is an
entertaining and informative speaker. He has over 20 years in the software
business, 17 years writing, and 7 years in technical publications
management. He has developed and written documentation and books for many
leading software products, and has received 21 regional and international
writing awards to date. His most recent books are The RoboHELP 2000 Bible
(book & CD; with Elisabeth Knottingham), MP3 for Musicians (book & CD; with Sandy
Bradley), and Visio 2000: The Official Guide (with Elisabeth Knottingham).
A complete list of books, articles, projects, and awards can be found
online at his web site, www.hedtke.com. John also does business and
process consulting for a variety of clients and is a frequent, popular
presenter at STC meetings and conferences.

10556 41st Pl. NE
Seattle, WA 98125-7920

(206) 365-3682 home/office (10am to 10pm)

john at hedtke.com
www.hedtke.com